FREQUENTLY ASKED QUESTIONS
Can I eat your soaps?
Please don’t. They smell good enough to eat, but they taste terrible. Trust us, we’ve done the research so you don’t have to. Again, just to be clear our products are designed for the exterior battlefield, not the internal one!
Where do you ship?
Well, I was stationed on a few of them...but as far as product shipping goes, we ship to all corners of the continental U.S., Alaska, Hawaii, APO/FPO addresses, and even the parts of your house where WiFi barely reaches. No, international shipping is not currently available, we are hoping to offer that real soon including to places where people might say "G'day" or "Cheers, mate!"
What are the shipping costs?
Those are the fees incurred by the evil shipping companies to get the products from our location to your location. I know, crazy.
We have the costs calculated at checkout so that’s as predictable as a sitcom plot. For those who qualify, we also have a magical thing called FREE SHIPPING. It’s like finding an extra fry at the bottom of your takeout bag.
When will my order ship?
Allow us 1-3 business days to get your hygiene products order out the door—we try to be faster than a teenager when you ask for help with chores. If you order on a weekend or a federal holiday, we'll get on it faster than you can say "Monday!"
Gear takes a little longer since it's made to order by a third party.
How long will it take to receive my order?
Your order will travel through time and space and typically arrive within 3-10 business days, unless it’s dodging zombies or we’re on vacation. Trust us we want you to get it and start using ASAP so you can leave us outstanding reviews.
Are your products All-Natural?
All our soaps start with Natural Base Oils and are SLS, Paraben, and Phthalate free but in order to get some of those musk and cologne type scents and cool colors we must use man-made fragrance oils and colorants. We do priorities natural and minimize synthetic everywhere possible. We even try to use naturally derived synthetics aka NFO's (Natural Fragrance Oils) when available. If your looking for all natural...I'm sure you can find some lemongrass scented soap made in some lady's shed somewhere (try the internet).
Where can I find the ingredients list?
We keep the most up-to-date ingredients listed on the product pages. We’re as transparent as a freshly cleaned window.
What payment methods do you accept?
We accept all major credit cards, PayPal, and barter trades involving one of kind or vintage guns (kidding on the last one... or are we?).
What is your return policy?
You can return any unused product in its original condition within 30 days. Let's be honest...its an $8 dollar bar of soap...it will cost you more in shipping than it's probably worth. Reach out to us we'd be happy to hear from you, and see if we can resolve any issue.
The Gear however is all custom made and not eligible for return. So choose wisely grasshopper.
Do you offer discounts?
Yes! Check our site for the latest promotions, and remember, subscribing to our newsletter gives you insider access to discounts and more! We also offer Subscribe and Save as well as we've partnered with GovX for our Military, Veteran, and First Responder Communities.
But keep in mind every discount we give, the less goes to the causes we all care about. (wink) my wife doesn't know I added that last part.
Are you a doctor?
We are not doctors, nor have we played one tv, but we did stay at a Holiday Inn Express once. Our battle-hardened soaps and skincare items are not intended to diagnose, treat, cure, or prevent any disease.
No miracle cures here...it's just simple ingredient soaps people. Every warrior's skin is unique, and some may have an allergic reaction or sensitivity to certain ingredients. We recommend performing a patch test before deploying any new skincare product. If you experience any discomfort or irritation, cease use immediately and consult a healthcare professional.
Any claims made on the website are made about the generally known benefits of the individual ingredients.
I’m an influencer, can I collaborate with you?
Sure, if you can convince us you’re as influential as you say, let’s talk! Send us a message, and let's make the internet a cleaner place.
Do you have a gereral disclaimer?
Well, I'm glad you asked...cause we do. Warrior Grade Hygiene LLC shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of the use or inability to use our products, including but not limited to allergies, skin irritation, or any other medical condition.
By using our products, you agree to indemnify and hold Warrior Grade Hygiene LLC and its affiliates, officers, employees, agents, partners, and licensors harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of our products or your violation of the Terms of Service.
Still got questions?
Our customer service team is ready to chat—faster than you can type "HELP" into the chatbox. Well, maybe not that fast...we could be busy washing our hair or something, but we will get back to you clickity split. (You like what I did there)?
I know, if this don't work out, I could always fall back on comedy.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at info@getwarriorgrade.com
Other inquiries? Let's chat.
Please email us at info@getwarriorgrade.com